Start a Return or Free Exchange
Every Cole Haan product is backed by our long-standing tradition of quality and Craftsmanship. Cole Haan will accept any unworn or unaltered merchandise within 30 days of the original purchase date. Cole Haan reserves the right to deny refunds for a returned item that does not comply with this policy.
For products purchased on www.ColeHaan.com, original shipping charges and any shipping taxes are non-refundable. Please allow 2-3 business days to process your return once received at our warehouse. You will receive a refund based on the original form of payment. Please allow up to one billing cycle for the credit to post to your account.
During your return process, you will be given an option to exchange your item(s) for the same style and color but a different size or width with no return shipping cost. If you’d like to exchange for a different item, please place a new order online or give us a call to assist in placing one for you 800-695-8945.
To return an item or exchange for free, please pack it in its original condition. Click on Start a Return/Free Exchange below to get started.Start a Return/Free Exchange
For products purchased on www.ColeHaan.com, original shipping charges and any shipping taxes are non-refundable. Please allow 2-3 business days to process your return once received at our warehouse. You will receive a refund based on the original form of payment. Please allow up to one billing cycle for the credit to post to your account.
During your return process, you will be given an option to exchange your item(s) for the same style and color but a different size or width with no return shipping cost. If you’d like to exchange for a different item, please place a new order online or give us a call to assist in placing one for you 800-695-8945.
To return an item or exchange for free, please pack it in its original condition. Click on Start a Return/Free Exchange below to get started.
