Cole Haan Holiday Guide
This holiday season, we'd like to make your shopping experience as simple as possible with
helpful tips and important dates to keep in mind.
Please note that due to holiday observations, our distribution centers in the US and US carrier services are not shipping or delivering orders on the following dates:
November 23, 2023 - Thanksgiving
December 25, 2023 - Christmas Day
January 1, 2024 - New Year's Day
All of our online orders ship from our distribution centers in the US. Based on expected carrier lead times at this time of the year, we recommend keeping the following dates in mind when placing your orders based on your shipping destination. Please keep in mind that we are unable to control any delay in delivery due to customs. Please contact customer service if you have any questions about the status of your order.
For purchases made from 11/15/2023 – 12/15/2023, a return must be initiated and approved by 1/12/2024. Authorized holiday returns must be received at either a Cole Haan retail store or at our warehouse by 1/19/2024 to be eligible for a refund.
For orders within the standard 30 day returns window please visit www.colehaan.com/globalreturns to process your return. For Holiday returns outside of the 30 day return window, please contact our customer service team to have us initiate your return for you!
Cole Haan's standard 30-day return policy applies to purchases made on or after December 16, 2023.
SHIPPING CLOSURES
We recommend shopping early to ensure your packages arrive in time for the holidays.
Please note that due to holiday observations, our distribution centers in the US and US carrier services are not shipping or delivering orders on the following dates:
November 23, 2023 - Thanksgiving
December 25, 2023 - Christmas Day
January 1, 2024 - New Year's Day
INTERNATIONAL DELIVERY
All of our online orders ship from our distribution centers in the US. Based on expected carrier lead times at this time of the year, we recommend keeping the following dates in mind when placing your orders based on your shipping destination. Please keep in mind that we are unable to control any delay in delivery due to customs. Please contact customer service if you have any questions about the status of your order.
| Region: | Recommended Last Order Day to arrive December 23: |
|---|---|
| Asia/Pacific | 12/11/2023 |
| Europe | 12/13/2023 |
| South America/Caribbean | 12/13/2023 |
| Middle East | 12/11/2023 |
EXTENDED HOLIDAY RETURN POLICY
Our standard Return Policy is within 30 days of purchase. However, we know you like
to shop in advance for the holiday season, so we've extended the Return Policy window to give you some peace of mind.
For purchases made from 11/15/2023 – 12/15/2023, a return must be initiated and approved by 1/12/2024. Authorized holiday returns must be received at either a Cole Haan retail store or at our warehouse by 1/19/2024 to be eligible for a refund.
For orders within the standard 30 day returns window please visit www.colehaan.com/globalreturns to process your return. For Holiday returns outside of the 30 day return window, please contact our customer service team to have us initiate your return for you!
Cole Haan's standard 30-day return policy applies to purchases made on or after December 16, 2023.
Customer Assistance
We're always here to help.
